CUSTOMER CARE

BASICS

You may order any of our ¨basics¨ in standard sizes. French sizes between : 34/36/38/40. Any other sizes can be ordered by a ¨made to order¨ agreement.

MADE TO MEASURE

Order a SarahNeuhard garment which will mold to your body perfectly by your own measurements. Choose an existing SarahNeuhard design from one of our collections and we will have it specially made for you.

EXCLUSIVELY CUSTOM MADE

A unique piece of art that is designed and constructed especially for you, By your own measurements and vision. We ensure that your personal measurements and wishes are considered in every detail of the customising process – from the overall fabric down to the finest detail.

BRIDAL WEAR

For all ¨Brides to Be¨ SarahNeuhard can create the dress of your dreams. Our services include style advice, attention to your personality, body type, and overall appearance in order to design the best fitting and unique dress. The creation of the wedding dress will depend upon your vision, and style. Please contact us at least three months prior your wedding date.

SHIPPING

When you purchase from SarahNeuhard you will receive an email with all information about the delivery time and shipping details, including tracking number to your order.
We accept returns from ´basics´ garment purchased with standard sizes, within 7 days after you have recieved your order.
We do not except returns done by ¨Made to Measure¨,¨Custom Made¨, or Bridal Wear.
However, we will work with you until you are 100% happy and satisfied with your SarahNeuhard garment.

PRICE & PAYMENT

You may contact us directly; either through email, contact form or by a phone call.
We will provide exclusively details and information you may request. We will answer any questions regarding our products, the prices, the process of ordering From our Pret a porter collection, Couture or Bridal wear.
When you have decided to order from us; we will guide you in the process depending upon you order.
When purchasing a SarahNeuhard Couture or Bridal wear; An individual agreement is required. Agreed and signed between you and SarahNeuhard.